CASE STUDY - Managed Wi-Fi and Network Diagnostics at Jacques Dubois' residence

Mr. Dubois approached ICU Computer Solutions with a problem regarding the Wi-Fi and Internet at his parent's residence. After our initial visit, we uncovered that many wireless access points needed correction. We also realized that another company had installed them a few years prior. When asked for assistance, they only offered help if Mr. Dubois signed a long-term contract, which prompted him to contact our experts at ICU Computer Solutions. We proceeded with the service package, which included Managed Wi-Fi option. Our choice to use Ubiquiti - UniFi was an effective solution for these needs, given its excellent wireless coverage, firewall protection, and reasonable pricing. Whole Home, UniFi Wi-Fi can be installed across multiple access points strategically placed around the home, or business, virtually eliminating dead zones. It easily connects all wireless devices and is entirely customizable based on the size of the home or business environment.

Once the installation was complete, we realized there was still a packet loss issue. Fortunately, Mr. Dubois had chosen our Managed Wi-Fi package, which includes Vendor Management for Internet Service Providers (ISP) and Internet-related services. Therefore, we were authorized to contact the relevant ISP for assistance. The ISP initially denied any problems on their end, but our technical experts managed to prove the issue was with them instead. As a result, the ISP agreed to send a technician who confirmed errors and then arranged for his supervisor to visit Mr. Dubois's residence in person. After further inspection and testing, it was revealed that there was a faulty line between the house and the Junction Box in the street, which ISP replaced free of charge.

This case study illustrates, whether you are a commercial business or home, how important it is to have experienced professionals manage your network, check for inconsistencies such as packet loss, and monitor networks to detect any issues or errors. ICU Computer Solutions offers efficient solutions for all IT requirements, from Managed Wi-Fi Services and Vendor Management to Network Diagnostics and Cyber Security measures. If you need assistance with these services or would like to learn more about the benefits of Managed Wi-Fi, don't hesitate to contact us today! We are here to help.

( Posted by Andrew Juras on 3/27/23 )

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