CASE STUDY: Cloud Continuity and Disaster Recovery Solutions; How ICU Computer Solutions SAVED THE DAY with Datto's Technology!

This case study focuses on the power outage incident at Fidelis Specialty Pharmacy, and how ICU Computer Solutions was able to quickly resolve the problem with the help of Datto's Cloud Continuity and Disaster Recovery Service (DRaaS). By utilizing Datto's technology, ICU Computer Solutions could generate a virtual copy of the server running on the cloud and make it accessible to all employees. This successful application of Datto's solution demonstrates ICU Computer Solutions' expertise in data protection and recovery for all businesses, large or small.

Read on for more information about the incident and its resolution. 

1. Introducing Fidelis Specialty Pharmacy, their locations, and services

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Our client, Fidelis Specialty Pharmacy, provides medications for rare and chronic bleeding disorder conditions. Focused on patient-centered care, they supply and support services to manage patients' conditions confidently. As a Latino-owned company, Fidelis Specialty Pharmacy is conscious of cultural sensitivities; takes pride in educating and servicing the patient community with bilingual team members and experienced clinical pharmacists who are honest, ethical, loyal, and supportive! Expertly trained pharmacists and nurses understand the patient's condition and collaborate with the patient's physicians to create a care plan designed specifically for that patient.

Fidelis Specialty Pharmacy has 2 locations, one in Las Vegas, 5275 Arville Street, Suite 156, Las Vegas, NV 89118, which ICU Computer Solutions services regularly, and another in California at 1002 S. Baldwin Avenue, Arcadia, CA 91007. Their pharmacies only source blood clotting factors from world-class distribution centers, and the quality and security of medication are guaranteed.

To learn how Fidelis Specialty Pharmacy impacts patients' lives with additional info on their valuable services, please visit their website.

2. THE INCIDENT - What happened at midnight to cause the server outage, investigation of the issue, and communications with NV Energy

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One night at midnight, we received an alarming notification - the company's main server was down! Our tech team rushed to investigate, discovering that it wasn't just the main server but, instead, the whole network was down.

We immediately contacted Fidelis Specialty Pharmacy to inform them of the situation, so our team could meet them at their site as soon as Fidelis Specialty Pharmacy opened in the morning. After further investigation, we discovered this wasn't a breach or hack but an area-wide power outage caused by NV Energy. We had no choice but to wait for the power company to restore it - unfortunately, all of our backup batteries were already drained due to how long the outage lasted.

Fortunately for us and Fidelis Specialty Pharmacy, our Team is quite experienced with these types of situations. By utilizing the Cloud Backup Technology from our partner Datto, offering Cloud Continuity and Disaster Recovery Solutions, we could generate a virtual copy of the server running on the cloud in no time and be accessible to all employees.

3. Datto's Cloud Continuity and Disaster Recovery Solution - What is it? How did it help solve our client's problem?

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Datto's Cloud Continuity and Disaster Recovery Solution (DRaaS) is a fantastic service because even if your server is completely dead and there's no way to restore a physical backup, you can still spin a virtual machine copy of your server on the cloud, available to access from anywhere. This solution allows our clients to manage their data remotely in an emergency. Moreover, endpoint backup and recovery are essential in protecting critical business information. This should be part of a multi-layered security strategy to include employee devices and the network, which often carries vital business information needing protection. ICU Computer Solutions can secure our client's business data by protecting end-user devices, so you can relax knowing that your data can be recovered in case of data loss.

4. RECAP - How ICU Computer Solutions helped resolve the issue with Datto's Technology

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By investing in the right technologies, such as Datto's Cloud Continuity and Disaster Recovery Solutions, we were able to help Fidelis Specialty Pharmacy quickly. Once we had the virtual copy running on the cloud, we could move forward with the restoration process, but it goes without saying that this incident was a huge inconvenience for our client. Thanks to our expertise powered by Datto's Cloud Continuity and Disaster Recovery Solution, we were able to help them get back up and running in no time. If you or your business need help protecting data from similar incidents, please inquire for more information on Cloud Continuity and Disaster Recovery Solutions! Not only are these solutions cost-effective and fast to deploy, but they can help businesses recover quickly and with minimal disruption. With ICU Computer Solutions, you can rest assured that your data is safe, secure, and accessible no matter the circumstance. Please visit our website and schedule your FREE CONSULTATION today!

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( Posted by Andrew Juras on 5/15/23 )